20% off everything · Free shipping across India · Prices inclusive of GST

Silvorious

Terms of service

Last updated: 29 September 2026.

These terms apply when you use silvorious.com or buy from us. Please read them together with our Shipping & Exchanges page and our Privacy Policy, which form part of them. If anything here seems to conflict with Shipping & Exchanges, the version more favourable to you applies.

1. Who we are

Silvorious is a jewellery brand of Web Seasoning, a sole proprietorship based in Jaipur, India (“Silvorious”, “we”, “us”).

  • Address: 20/122, Kaveri Path, Mansarovar, Jaipur, Rajasthan 302020, India
  • Email: contact@silvorious.com
  • Phone / WhatsApp: +91 97997 75533

We design, make and sell our own jewellery. Every piece on this site is made by us and sold by us — there is no marketplace and no third-party seller.

2. Our jewellery

  • Our pieces are hand-made in Jaipur, India — the country of origin is India. Most are one of a kind: made once, and gone when sold.
  • The metal, finish, stones, dimensions and weight are described on each product page.
  • Natural stones vary, so the colour, markings and size of your stone may differ slightly from the photographs. In hand-made work, small variations are part of the piece, not faults.
  • We photograph each piece as accurately as we can, but screens differ.

3. Prices and currency

  • In India, prices are in rupees and include GST.
  • Outside India, where we offer your currency, prices are shown and charged in it. We set those prices ourselves, and they already include delivery. The amount at checkout is the amount charged.
  • Import duty or taxes charged by your country when a parcel arrives are yours to pay. We don't set or collect them and can't calculate them in advance.
  • If we make an obvious mistake in a price, we'll contact you before dispatch: you can go ahead at the correct price or cancel for a full refund.

4. Placing an order

  • Your order is accepted when your payment is confirmed and we email you an order confirmation. That confirmation is the contract between us.
  • Most pieces exist once. On the rare occasion that a piece you've paid for turns out to be unavailable — for example, if two people buy the same piece at the same moment — we'll tell you straight away and refund you in full, or, if you'd rather, help you choose another piece.
  • Please check your delivery address and phone number before you pay. We deliver to the address you give us.

5. Payment

  • Orders paid in rupees are processed by PayU — Indian cards, UPI and the other methods PayU offers at checkout. Orders in other currencies are processed by PayPal, with a PayPal account or, where PayPal offers it, a card.
  • We never see or store your full card details; they go straight to the payment provider.
  • Payments made through PayPal appear on your card statement as WEB SEASONING, our parent company.

6. Delivery

  • We dispatch within one business day of your order and email you when your piece is on its way.
  • Within India, delivery is free and usually takes up to 3 days from dispatch. Outside India, delivery is included in the price and usually takes 7–14 working days from dispatch.
  • These are estimates, not guarantees: couriers and customs can cause delays outside our control. Responsibility for the parcel passes to you on delivery.

7. Cancellations

Email us before your order is dispatched and we'll cancel it and refund you in full. After dispatch, the exchange and return terms below apply.

8. Exchanges, returns and refunds

  • Delivered in India: exchanges within 7 days of delivery. Because each piece is made in very small numbers, within India we exchange rather than refund — if the piece you want isn't available, we'll help you choose another of the same value.
  • Delivered outside India: return a piece for a full refund within 14 days of delivery, for any reason — or exchange it, if you'd rather. The refund includes the delivery built into the price.
  • Pieces must be unworn and returned in their original packaging with tags intact. For change-of-mind exchanges and returns, return postage is yours to arrange and pay for.
  • Refunds go back to your original payment method within five business days of the piece reaching us and being checked.
  • Damaged, faulty, or not what you ordered: tell us within 14 days of delivery and we'll replace it or put it right at our cost, including postage both ways.
  • The full process is on our Shipping & Exchanges page. Nothing here limits the rights your own country's consumer law gives you.

9. The Silvorious creator programme

Creators who share a Silvorious code earn commission on sales made through it, and the code gives their audience a discount at checkout. Commission rates and discounts are agreed with each creator when they join.

10. Using this site

  • The designs, photographs and text on this site are ours. You're welcome to share links and pieces you love; please don't reuse our photos or descriptions commercially without asking.
  • Please don't misuse the site — for example, by interfering with how it works, or ordering in someone else's name without their permission.

11. Our responsibility to you

  • We're responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to take reasonable care.
  • To the extent the law allows, our total liability for any order is limited to the amount you paid for it. We're not responsible for delays or failures caused by events outside our reasonable control.
  • Nothing in these terms excludes or limits any liability that the law does not allow to be excluded, or your rights as a consumer.

12. Complaints and grievances

If something goes wrong, email contact@silvorious.com first — most things are quickly put right.

Grievance Officer: Jaspal Singh, Proprietor — contact@silvorious.com, +91 97997 75533. We acknowledge complaints within 48 hours and aim to resolve them within one month. Customers in India can also contact the National Consumer Helpline on 1915.

13. Law and disputes

These terms are governed by the laws of India, and the courts at Jaipur, Rajasthan have jurisdiction. If you live outside India, you also keep the protection of the mandatory consumer laws of your own country, and may bring a claim there where those laws allow.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it.