Shipping & Exchanges

Every Silvorious piece is made and dispatched by us from India. When you order, we handle it end to end — no third-party seller involved.

Shipping

Delivery is free across India, with no minimum order. We dispatch within one business day of your order, and delivery takes up to 3 days from dispatch depending on your location. We'll email you as soon as your piece is on its way.

International orders

We ship worldwide, and delivery outside India is included in the price you see — there is no separate shipping charge at checkout. International delivery usually takes 7–14 working days from dispatch.

Outside India, prices are shown in your local currency and charged in that currency by PayPal — the amount at checkout is the amount you pay. You can pay with a PayPal account or, where PayPal offers it, a debit or credit card without one. Paying with an Indian card or UPI? Choose PayU at checkout to pay the same order in rupees.

Any import duty or local tax charged when your parcel enters your country is payable by you. These are set by your government, not by us, and we can't calculate them in advance.

Exchanges and returns

Delivered in India: we accept exchanges within 7 days of delivery. Every piece is handcrafted in very small numbers, so within India we exchange rather than refund — if the piece you want isn't available, we'll help you choose another of the same value.

Delivered outside India: you can return a piece for a full refund within 14 days of delivery, for any reason at all — or exchange it instead, if you would rather. Delivery was included in the price you paid, so the refund covers it.

Either way the piece must be unworn and returned in its original packaging with all tags intact, and return postage is yours to arrange and pay for. From outside India that can come to a meaningful share of what the piece cost, so please check measurements before ordering.

How it works:

1. Email us within the window above, and say whether you want an exchange or — outside India — a refund.
2. Post the piece back to us at the address we send you. Return postage is yours to arrange and pay for.
3. Once it reaches us and we've checked it's unworn, we either dispatch your replacement — within one business day, with postage on us — or refund you to your original payment method within five business days.

Because nothing goes out until the original reaches us, please allow for both journeys when you plan an exchange.

If something's wrong

If your piece arrives damaged, faulty, or isn't what you ordered, tell us within 14 days of delivery and we'll replace it or make it right at our cost. In that case we cover postage both ways — the return-postage rule above applies only to change-of-mind exchanges and returns. This is in addition to the windows above, and nothing here limits the rights your own country's consumer law gives you.

Cancellations

Need to cancel? Email us before your order is dispatched and we'll cancel it and refund you in full.

Prices

Prices in India are in INR and inclusive of GST. Elsewhere you are charged in your own currency, with delivery already included. Either way the price you see is the price you pay — no shipping charges or surprises at checkout. Import duty is the one thing we cannot include; see above.

Need help?

Email contact@silvorious.com and we'll get back to you.